The Cork Board

Whatever happened to customer service manuals?

I generally look back warmly on a 40-odd year career in a customer facing environment. I was proud of the service I offered to my customers from Day 1 and always, I think, made the right decision when necessary, for the customer. We are, after all, customers in some context. I enjoyed learning about customer… Continue reading Whatever happened to customer service manuals?

The Cork Board

You’ll get a house one day…

Well, we’re nearly at the end of the snap election campaign that was never meant to be. Perhaps it is fitting that this week, meteorologically speaking, the UK is experiencing an unusually deep depression. The grey skies and incessant rain the perfect backdrop. Who knows what will happen? It has certainly been a rockier ride… Continue reading You’ll get a house one day…