I generally look back warmly on a 40-odd year career in a customer facing environment. I was proud of the service I offered to my customers from Day 1 and always, I think, made the right decision when necessary, for the customer. We are, after all, customers in some context. I enjoyed learning about customer… Continue reading Whatever happened to customer service manuals?
New post at https://cyclisto.net
Mrs. Monkey and I spent all last week exploring some old haunts in the beautiful Tuscan hills of Italy. The sun shone, the heat was hot – damn hot – the wine and beer were mighty fine – and the food exquisite. Amongst the best that Italy has to offer. Its probably been 10 years… Continue reading We saw one in the wild…
Updates here…. just to trying to keep you all informed. Cap Fenn El Cyclisto
In November 1974 I was wrapping up my pencils at Edge Hill College in Ormskirk and thinking about heading home from the autumn term. Licking my fingers and flicking through my copy of the NME I was beside myself with excitement when I saw that Little Feat were coming to Manchester in January. Little Feat… Continue reading Who are we seeing again ?
Well, we’re nearly at the end of the snap election campaign that was never meant to be. Perhaps it is fitting that this week, meteorologically speaking, the UK is experiencing an unusually deep depression. The grey skies and incessant rain the perfect backdrop. Who knows what will happen? It has certainly been a rockier ride… Continue reading You’ll get a house one day…
As I rolled into bed the other night I grabbed my iPad to read my new book but couldn’t resist a scan of the headlines. “Greece warns recovery threatened if debt deal is blocked at next talks” screamed a headline. Well, okay, hardly screamed, whimpered from the corner of the Grauniad page. I read with… Continue reading Who took all the money?