The Cork Board

When two, or more, tribes go to war

There seems to have been a polarising of labels in recent days. You are either in one camp or another and depending upon who is using the term its probably being used in a derogatory sense.    This only goes to entrench the perspectives which will do nobody any good. Remoaners – Leavers: Alt-right –… Continue reading When two, or more, tribes go to war

The Cork Board

Unconscious bias ? Deal with it !

In recent months I’ve been turning off the radio and turning on to podcasts. It began with the acclaimed “S-Town” which led me to the equally acclaimed “Serial” and now I’m a full fledged subscriber to “This American Life” which never fails to entertain and inform my week. I guess my reader from over the… Continue reading Unconscious bias ? Deal with it !

The Cork Board

COUK update.. a small world getting smaller

I haven’t chirped on much about the work that we raise funds for in India. This is for a number of reasons but at a time when it’s difficult to find positives in any ordinary day I do draw some comfort from knowing that somewhere, where children are not so fortunate as their western counterparts,… Continue reading COUK update.. a small world getting smaller

The Cork Board

Whatever happened to customer service manuals?

I generally look back warmly on a 40-odd year career in a customer facing environment. I was proud of the service I offered to my customers from Day 1 and always, I think, made the right decision when necessary, for the customer. We are, after all, customers in some context. I enjoyed learning about customer… Continue reading Whatever happened to customer service manuals?